I have used a Drinkwell fountain for my three cats for five years. I change the filters every other week, but recently (three or four months) I have noticed an excessive amount of charcoal dust in the water from these filters. This is something that I haven't had a problem with in the past years. I rinse the new filters before use as suggested by the manufacturer, but that doesn't seem to help. I notice too that the filters are made in China; I don't know if this is a new change or not but I originally thought they were made in the U.S.
I talked to a customer service rep with Drinkwell who claims that the filters have always been made in China and have not changed. She claimed the charcoal in the water won't hurt the cats, but I won't risk it. With China's history of "toxic" products, I stopped using the filters and the water is clear again like it used to be - just aerated now. My cats don't seem to mind the difference and are actually drinking more water without the filter.
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