I bought this fountain last summer and it worked very well. The filter that arrived with the fountain lasted 4 weeks and worked wonderfully. When I replaced the filter, I noticed that there was black residue at the bottom of the reservoir. The new filter was bleeding into the water. So I called the company and the young lady who answered was very nice and recommended I rinse the filter in cold water before using it (she also sent me a pack of replacement filters gratis, she didn't have to do this). I replaced the water and tried another filter after rinsing it and again it bled into the water. I then used the fountain without a filter and it worked fine this way for a while but I noticed the mildew occurred a lot faster than with the filter.
Also, After several months of use the motor began to stick and was very difficult to remove during disassembly. Basically, I have mixed feelings about this fountain. It works well, but that filter has some issues. I've stopped using the fountain for everyday, its just too much trouble.Get more detail about Drinkwell Big-Dog Pet Fountain.
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